Customer Service Representatives

• Ability to multitask and effectively manage time in a dynamic work environment.
• Proficient computer skills, including experience with CRM software and Microsoft Office Suite.
• Flexibility to work rotating shifts, including evenings, weekends, and holidays.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and the ability to think quickly on your feet.

• Respond promptly and professionally to customer inquiries via phone, email, or chat, addressing their questions, concerns, and requests.
• Provide accurate information about products, services, pricing, and promotions.
• Process orders, returns, and exchanges efficiently and accurately.
• Identify and escalate priority issues or complex cases to the appropriate department or supervisor.
• Maintain a comprehensive knowledge base of company products, policies, and procedures to effectively assist customers.
• Follow up with customers to ensure their satisfaction and resolve any outstanding issues.
• Collaborate with other team members and departments to resolve customer concerns and improve overall customer satisfaction.
• Document customer interactions and transactions accurately in the customer management system.

• High school diploma or equivalent (Bachelor's degree preferred).
• Previous customer service experience in a fast-paced environment is highly desirable.

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will play a crucial role in providing exceptional service and support to our valued customers. Your primary responsibility will be to handle customer inquiries, resolve issues, and ensure a positive customer experience.